Glasgow based company THS provides support services to airport passengers with reduced mobility needs. In order to more effectively manage staff, share information and track progress of jobs they implemented the eSquiggles mobile working solution which runs on PDAs. The pilot phase demonstrated cost and efficiency savings so quickly that the rollout to all staff across two sites was completed within four months.
A new EU directive introduced recently focuses around Passengers with Reduced Mobility (PRM). From July 2008 those with reduced mobility will be entitled to free of charge assistance at all airports situated in the territory of an EU member state. This will undoubtedly mean a rise in volume of jobs for THS, but will also mean greater scrutiny of the level of service provided and greater accountability by the service providers. The introduction of mobile working technology, which facilitates job monitoring and reporting, will become a must for all companies like THS.
To find out more, the full case study can be downloaded here.
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Improving Efficiency at Scottish Airports
Glasgow based company THS provides support services to airport passengers with reduced mobility needs. In order to more effectively manage staff, share information and track progress of jobs they implemented the eSquiggles mobile working solution which runs on PDAs. The pilot phase demonstrated cost and efficiency savings so quickly that the rollout to all staff across two sites was completed within four months.
A new EU directive introduced recently focuses around Passengers with Reduced Mobility (PRM). From July 2008 those with reduced mobility will be entitled to free of charge assistance at all airports situated in the territory of an EU member state. This will undoubtedly mean a rise in volume of jobs for THS, but will also mean greater scrutiny of the level of service provided and greater accountability by the service providers. The introduction of mobile working technology, which facilitates job monitoring and reporting, will become a must for all companies like THS.
To find out more, the full case study can be downloaded here.