With a growing market across the rest of the UK, we are pleased to have now secured our first client within Northern Ireland. Belfast based Graham Environmental Services is part of the Graham Group. Founded over a century ago, Graham has certainly moved with the times to stay at the forefront of its chosen markets by remaining focused on customer satisfaction, working efficiently and investing in technology to facilitate this. The Environmental Services division was the first within the Graham Group to invest in the eSquiggles risk assessment and mobile working software. Completing risk assessments by hand and retyping the documentation is now a thing of the past and already the company is exploring other areas where eSquiggles could improve ways of working.
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An Efficient Route to Gathering Passenger Information at Nexus
Nexus is the Passenger Transport Executive responsible for public transport across the Tyne & Wear region. Following a recent competitive tendering exercise by Nexus, eSquiggles was selected as the solution for automated data collection, job scheduling and reporting around a number of internal functions. The Continuous Monitoring (CM) Team within Nexus is responsible for surveying passengers to gather information on travel patterns and concessionary and travel ticket usage. Accuracy of this information is crucial so that over £50m per year can be reimbursed to transport operators for carrying concessionary passengers. Additional data on information and infrastructure audits and punctuality checks is also collected to produce management information and performance indicators.
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