Full Feature List

The mobile application has a clean look and feel, making it easy to navigate around. It is tailorable to any industry, with the electronic forms being as complex or simple as an organisation requires.

Some of the key functions on the PDA include:

• View work items
• View status of work items
• Reject or reassign a work item
• Complete an electronic form
• Access supporting document attachments (Word, PDF, email, etc)
• Access on-line information resources
• Use voice recording / photos to send back with completed form

A large number of organisations work with partners or subcontractors and subsequently have a need to share information on jobs or services being provided. The client portal function within eSquiggles is accessed in a similar way to a company Intranet/Extranet and allows remote and secure access to job information in real time.

For example, an organisation may wish to gain an update on a certain job quickly or add more jobs under a project area. The portal allows remote access thus removing the need to update partners or subcontractors manually via telephone or email. The portal is also capable of running powerful reports which allow contractors and subcontractors to report against Key Performance Indicators (KPIs) or Service Level Agreements (SLAs). These types of reporting mechanisms are particularly beneficial to those organisations delivering services as part of a consortium or as part of large scale projects such as Public Private Partnerships (PPPs).

The Asset Management function within eSquiggles is a fully integrated module for the complete management and tracking of assets. The system allows the creation of an asset register with the ability to capture data and interrogate asset information on the field using the PDA. Through the use of bar-coding, assets are assigned a Unique Asset Number which enable assets to be identified more easily by field service workers. Assets can be tracked, asset registers maintained and jobs can be associated with an asset, meaning service or inspection history on a particular asset is much easier to review.

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For many services which are provided out on the field, a document such as a customer quote or “Bill of Materials” is often the end result of a site survey. Many field workers will gather data manually which has to be returned to the office and typed into a quote – taking time to produce and slowing down the process of providing the actual service.

eSquiggles has embedded functionality which allows field workers to quickly enter data and/or measurements and to select materials and costs from pre-defined lists. Within seconds the cost of quote and full bill of materials required has been calculated and produced in the standard company quote template. As each job is completed, the bill of materials is sent back electronically to the office, alerting staff instantly of parts which need ordered. If required, the quote can also be printed onsite, providing the customer with the quote instantly.

Administration times and overhead costs are reduced significantly and the full process of gaining customer approval, ordering parts and commencing the service provision takes a fraction of the time.

Although the task of collecting data onsite can be extremely time consuming for a field worker, for a business the task of taking new orders and effectively scheduling out the jobs can be equally as time consuming.

eSquiggles has comprehensive job scheduling and resource planning features which manage the full job scheduling process from call logging through to allocation and job completion. Clients using these features have found that jobs are not only scheduled in a quicker and easier way, but the way they are allocated is more efficient to the business. Jobs can be allocated automatically dependent on field workers’ utilisation, by field workers specialisms’ or during tight timescales, dependent on field workers’ geographic location.

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The combination of tools makes completing the electronic forms on the PDA quick and easy. The main tools include:

• Drop down lists
• Check boxes
• Free text boxes
• Voice recording
• Photos
• Signature Capture
• Video Files

Any paper-based form can be converted into electronic format. Forms can be set up quickly by non technical staff or if required can be designed by our Consultants. Examples of forms and surveys which could be completed electronically include:

• Asbestos Surveys
• Health & Safety Surveys
• Electrical PAT Testing Forms
• Energy Surveys
• Environmental Assessments
• Legionella Control Tests
• Water Monitoring Tests
• Housing Surveys
• Insurance Assessment Forms

A key feature of eSquiggles is the facility to convert all data collected into a standard company report template at the click of a button. Whether the report is a one page summary of assessment details or a more lengthy report, all data collected is automatically embedded into the company template. This eliminates the need to retype the data collected onsite and significantly reduces the administrative process.

• Speedy production of complex reports
• Automatically pulls data into the report
• Easily tailored, formatted and branded
• Can be tailored by our Consultants or in-house by your own staff

eSquiggles can produce complex management statistical reports quickly and present them in a number of ways, including electronic reports or digital dashboards. Data reported on can include:

• Mobile worker utilisation
• Activity levels per geographic location
• Performance statistics (per worker or office)
• Pre-defined Key Performance Indicators (KPIs)
• Performance against Service Level Agreements (SLAs)