Job Scheduling

Although the task of collecting data onsite can be extremely time consuming for a field worker, for a business the task of taking new orders and effectively scheduling out the jobs can be equally as time consuming. eSquiggles has comprehensive job scheduling and resource planning features which manage the full job scheduling process from call logging through to allocation and job completion. Clients using these features have found that jobs are not only scheduled in a quicker and easier way, but the way they are allocated is more efficient to the business. Jobs can be allocated automatically dependent on field workers’ utilisation, by field workers’ specialisms’ or during tight timescales, dependent on field workers’ geographic location.

Ease of Scheduling

Job scheduling rules can be used to automatically assign particular jobs to an employee based on skill-set or other criteria. Jobs can be planned for a particular time and the system will highlight which employees are free to undertake this work. Jobs can also be created and assigned to field workers on a recurring basis.

eSquiggles can fully integrate with email and calendar systems such as Outlook making it easier to view workers’ availability and making job allocation more efficient. For many industries there is a need to perform jobs on a regular pre-planned maintenance cycle. eSquiggles automates this process and allocates against recurring job cycles. Recurring jobs can be set to allocate automatically on a daily, weekly or monthly basis until the end date of the job has been reached.

Minimise Field Worker Downtime

The integrated resource scheduler presents an organisation with an easy to view summary of all field workers’ utilisation rates in diary format across a period of time. This gives a broader view of scheduled jobs over eg. a week or month and gives an accurate indication of availability of staff. The drag and drop features allows changes to be made quickly and easily – a number of jobs assigned to a person on a certain day can be re-allocated to an available and suitable colleague in seconds.

Improve Customer Satisfaction

In a competitive marketplace the need to outperform and sustain customer satisfaction levels is crucial. By optimising job scheduling, the process of booking a job, allocating and completing the job is much quicker. Planned and pre-planned jobs are completed on time and outstanding jobs are highlighted, meaning service levels are sustained. GPS (Global Positioning System) tracking features allow jobs to be re-allocated should the need arise, quite often to a field worker in a certain geographic location and with availability. eSquiggles can plan and manage this process automatically, ensuring jobs are completed on time and customer demands are met.