A Journey to Greater Efficiency at Scottish Airports with eSquiggles.
Summary
THS provides support services to airport passengers with reduced mobility needs, working directly for Scotland’s two largest airports – Glasgow and Edinburgh. In order to more effectively manage staff, share information and track progress of jobs they implemented the eSquiggles mobile working solution which runs on PDAs. The pilot phase demonstrated cost and efficiency savings so quickly that the rollout to all staff across two sites was completed within four months.
Managing Director at THS, Kevin Muir, explains, “When we first started the company we had 16 employees, providing mainly wheelchair support services for passengers with reduced mobility. As they proceeded they would radio back to our controller in the office to let them know how the job was progressing. However, the number of passengers we have been working with has increased and managing this amount of people proved to be so inefficient using paper forms and radio messaging. Mobile working software running on PDAs was the obvious solution to us.
Time stamping is a major benefit of using eSquiggles, as opposed to customer service agents radioing back to base to update our operator. Now they can quickly complete an electronic form on the PDA which tracks when they reached each stage of the journey through the airport. Bottlenecks can also be identified and reported back.
Literally everything we do now, we do electronically. We send the staff their day’s jobs straight to their PDA. They download and complete the electronic form whilst performing their job. We have all information sent straight back to our database so we constantly know which jobs have been done and which ones are outstanding. And when it comes to reporting back to our governing bodies, it is a simple process. We implemented eSquiggles earlier this year and have had our expectations exceeded, to say the least.”
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THS Scotland
A Journey to Greater Efficiency at Scottish Airports with eSquiggles.
Summary
THS provides support services to airport passengers with reduced mobility needs, working directly for Scotland’s two largest airports – Glasgow and Edinburgh. In order to more effectively manage staff, share information and track progress of jobs they implemented the eSquiggles mobile working solution which runs on PDAs. The pilot phase demonstrated cost and efficiency savings so quickly that the rollout to all staff across two sites was completed within four months.
Managing Director at THS, Kevin Muir, explains, “When we first started the company we had 16 employees, providing mainly wheelchair support services for passengers with reduced mobility. As they proceeded they would radio back to our controller in the office to let them know how the job was progressing. However, the number of passengers we have been working with has increased and managing this amount of people proved to be so inefficient using paper forms and radio messaging. Mobile working software running on PDAs was the obvious solution to us.
Time stamping is a major benefit of using eSquiggles, as opposed to customer service agents radioing back to base to update our operator. Now they can quickly complete an electronic form on the PDA which tracks when they reached each stage of the journey through the airport. Bottlenecks can also be identified and reported back.
Literally everything we do now, we do electronically. We send the staff their day’s jobs straight to their PDA. They download and complete the electronic form whilst performing their job. We have all information sent straight back to our database so we constantly know which jobs have been done and which ones are outstanding. And when it comes to reporting back to our governing bodies, it is a simple process. We implemented eSquiggles earlier this year and have had our expectations exceeded, to say the least.”
Read full case study.